Greenberg Traurig in the UK is a limited liability partnership registered in England and Wales under number OC 346053 and is a multinational practice of Solicitors and Registered Foreign Lawyers authorized and regulated by the Solicitors Regulation Authority (SRA).
Greenberg Traurig LLP is a partnership authorized and regulated by the Solicitors’ Regulation Authority (OC346053) A list of the partners and their professional qualifications is open to inspection.
Greenberg Traurig LLP, The Shard, Level 8, 32 London Bridge Street, London SEI 9SG, United Kingdom, +44 (0) 203 349 8700
Greenberg Traurig, LLP (London) - Complaints Handling Protocol
This document sets out the complaints handling protocol of Greenberg Traurig, LLP (London) (“GT, London”).
If you have any complaints about any aspect of our service, the level of our fees, or the way in which we have dealt with any job (whether or not you are the client), in the first instance, please contact either the Shareholder supervising the matter or our Managing Shareholder, Fiona Adams, by telephone, e-mail or post.
GT, London treats complaints very seriously and makes every effort to deal with them promptly and effectively. Once notified of your complaint, we shall investigate it and respond in full as soon as possible. Please help us to carry out a fair investigation by providing us with all the information you think is relevant to the complaint.
Your complaint will in the first instance be handled by the Shareholder supervising the matter or, if you prefer or if we think it appropriate in all the circumstances, our Managing Shareholder, Fiona Adams, although they may in their discretion appoint another senior Shareholder to conduct the complaint procedure on their behalf.
We aim to acknowledge your complaint within three working days from the date of receipt and send an initial written response within 10 working days. If a more detailed substantive response is required, we will aim to send this to you within 20 working days. If we cannot reply to you within 20 working days, we shall inform you as to the reason why, and let you know when we expect to reply in full. We will keep you appropriately informed of the progress of our investigation.
We shall not make any charge to you for handling or investigating your complaint.
If you are not satisfied that we have resolved your complaint in this way, we will offer you the chance of an internal review. This will be handled by a person different from the person who first dealt with your complaint and will usually be our Managing Shareholder, Fiona Adams, or other senior Shareholder.
We shall try to resolve your complaint as quickly as possible and in any event within eight weeks from first notification of the complaint. If your complaint is upheld, in whole or in part, we shall notify you of the remedy we consider appropriate. This will depend on all the circumstances of the case but might include, for example, one or more of an explanation of what went wrong, an apology, or an adjustment of fees.
If we have not resolved your complaint to your satisfaction within eight weeks, and you are eligible to do so, you may be able to ask the Legal Ombudsman to consider your complaint.
A complaint to the Legal Ombudsman must generally be made within one year of the act or omission being complained about, or within one year of when you should have realised there was cause for complaint. A complaint must also generally be referred to the Legal Ombudsman within six months of the date of our final written response to your complaint. The Legal Ombudsman may extend these time limits in certain circumstances.
Further details of the service provided by the Legal Ombudsman and its eligibility requirements can be found on the Legal Ombudsman’s website at http://www.legalombudsman.org.uk.