Our Innovative Client Services
GT has been successful in developing solutions to alleviate client frustration from managing multiple similar litigation matters at one time. For example, we created a proprietary client management micro-site to track the status and details of multiple litigation matters for a large retail client. In addition to providing for better case management, the client uses this site to glean insights from and recognize patterns for their respective matters. The website also allows the client to monitor case status without having to depend on direct attorney interaction via email or phone calls.
In another example, we developed a litigation case database that allowed our client and attorneys to more effectively organize, aggregate and analyze large volumes of important case related data. The database cut down on the significant amount of time spent investigating and comparing the details of thousands of similarly situated cases. Through the creation of this tool the client is now able to focus on recognizing valuable patterns and developing strategic insights which ultimately enhanced the client’s ability to defend itself in multi-party litigation.
GT recognizes that ongoing educational programs are a high priority, both on an in-house basis and for clients. Sharing exceptional education programs and resources with our clients has been an ongoing practice at GT. We have extraordinary experience in the training field and have developed programs uniquely designed for specific client needs. Our educational seminars and training events cover the full range of legal issues and can be efficiently and inexpensively adapted to our client’s needs. We have programs targeted to in-house counsel as well as compliance and best practices programs targeted to non-legal employees.
Our Hoffman Professionalism Center provides approximately 200 CLE programs annually. In light of our commitment to developing client relationships, GT offers many of these programs as a value-added service, at no cost to clients. Finally, we periodically provide to our clients, via e-mail, “GT Alerts,” to advise clients of significant legislative and case law developments.
From the outset of an engagement, clients want to understand how a law firm can help them, who is going to help them, and at what cost. We also recognize that clients need their representative firms to better leverage their knowledge and data to provide unique legal insights that can give them an advantage in the market. Clients want the costs of legal services to match how much they value those services, they want staffing to be optimized, and they want technology used to increase productivity. With that in mind, we have a dedicated innovative client services team that is able to create customized communication plans and design technology efficiency tools.
At GT, we have a dedicated client services team to promote productivity and collaboration, internally and on behalf of our clients. There are several core functions within the team that are leveraged by our attorneys to deliver the highest quality client experience, which includes:
- Optimized Staffing: Our staffing team crafts solutions outside of the historic partner, associate and paralegal model, from staff augmentation to insource expertise, to deliver top quality legal advice at a price point aligned with our clients’ cost expectations.
- Productivity Applications: From advanced document preparation software, to artificially intelligent due diligence software and enhanced video conference services, there are many technologies that our productivity applications team deploys to improve the efficiency and ease of how you experience the legal services our lawyers provide.
- Our Matter Intelligence Team: Assists in assuring these processes are developed and implemented for our clients’ fee arrangements.
- Strategic Legal Insights: Through data analytics, machine learning, artificial intelligence and many other emerging tools, our team harnesses our vast experience and knowledge resources to provide unparalleled strategic legal insights to our clients.
For decades, GT has fostered a culture of entrepreneurship and collaboration, positioning our attorneys to provide the quality and value our clients seek. We have always looked outside of the traditional legal model for ways to provide better service to our clients, and fifty-plus years after our founding, we remain focused on developing industry-leading strategies that help our clients navigate the ever-changing legal and business environments.
At GT, we are consistently challenging ourselves to seek out ways to improve client experience, maintain a habit of improvement, and to cultivate innovation in every lawyer and business professional across the firm. The following are several examples of recent innovation client stories and solutions we have proactively designed with, and on behalf of, our clients.